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Privacy Policy

Effective Date: July 7th 2026
Business Name: Highland Home Services, LLC
Website: www.Highland-Service.com
Contact: (412) 206-1251 | Info@Highland-Service.com
 

Highland Home Services respects your privacy. This Privacy Policy explains how we collect, use, store, and protect customer information when you contact us, request service, schedule work, receive estimates or invoices, communicate by text message, or use our website.

1. Information We Collect

We may collect the following information when you contact us or request services:

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing address, if different from the service address

  • Property access details you choose to provide

  • Service request details

  • Photos related to requested or completed work

  • Estimate, invoice, and payment status information

  • Text message and email communication history related to your service

  • Any other information you voluntarily provide to help us complete the requested work

Because we provide home service, maintenance, turnover, repair, and property-related services, we may collect information about the property, requested work areas, before-and-after job conditions, and documentation needed for scheduling, estimates, invoices, and service completion.

2. How We Use Your Information

We use customer information only for legitimate business purposes related to providing and managing our services, including:

  • Responding to service requests

  • Scheduling appointments

  • Communicating about job details

  • Sending estimates, invoices, receipts, and service updates

  • Documenting completed work

  • Coordinating with authorized customers, property owners, property managers, tenants, or residents as needed for the requested service

  • Maintaining accurate customer and job records

  • Improving our internal workflow and customer service

  • Complying with legal, accounting, or business record obligations

We do not use customer information for unrelated advertising or resale.

3. How We Store Customer Information

Highland Home Services stores customer and job information through Jobber, our business management platform. Jobber is used to manage customer records, scheduling, estimates, invoices, job notes, photos, and service communications.

We do not maintain or sell a separate customer database for marketing purposes.

Access to customer information is limited to authorized Highland Home Services team members who need the information to perform their work.

4. Text Messaging and SMS Privacy

If you provide your phone number, you may receive text messages from Highland Home Services related to your service requests, scheduling, estimates, invoices, job updates, appointment reminders, customer support, or other service-related communication.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or by contacting Highland Home Services directly at (412) 206-1251.

Highland Home Services does not sell, rent, trade, or share SMS opt-in information, text messaging consent, or mobile phone numbers with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

5. Information Sharing

Highland Home Services does not sell, rent, or trade customer information.

We do not share customer information with third-party marketers, lead brokers, advertising networks, or unrelated outside companies.

We may use Jobber to store and process customer information on our behalf for normal business operations. We may also disclose information only when necessary to:

  • Provide the services requested by the customer

  • Communicate with authorized parties connected to a service request, such as a property manager, property owner, tenant, or resident

  • Comply with applicable laws, regulations, court orders, or legal obligations

  • Protect the rights, safety, property, or security of Highland Home Services, our customers, our team, or others

6. Photos and Property Documentation

To document our services, we may take photographs of work areas, repairs, completed work, or the condition of a property before, during, and after a job. These photos may be used for service documentation, quality control, preparing estimates, invoicing, warranty support, and communication with customers or property managers.

We may also use non-identifiable before-and-after photos to showcase our work in marketing materials, including our website, social media, and print or digital portfolios.

We will not publicly use photos that identify a customer or property (such as visible addresses, mailboxes, license plates, or other identifying details) without your permission. If you prefer that photos of your property not be used for marketing purposes, you may let us know at any time, and we will honor your request.

7. Data Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure. Customer information is stored through Jobber and accessed only by authorized users.

No method of electronic storage or transmission is completely secure, but we use practical safeguards appropriate for a small home services business.

8. Data Retention

We retain customer and service information as long as reasonably necessary to provide services, maintain business records, support warranty or service history, resolve disputes, and comply with legal or accounting obligations.

9. Your Choices

You may contact Highland Home Services to request that we update, correct, or review your customer information.

You may opt out of text messages at any time by replying STOP.

You may also contact us directly at:

(412) 206-1251
Info@Highland-Service.com

10. Children’s Privacy

Our services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under the age of 18.

Our home repair services may only be requested and scheduled by individuals who are at least 18 years old and are authorized to make decisions regarding the property where services are performed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

Highland Home Services, LLC
(412) 206-1251
Info@highland-service.com

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