Rental Property Maintenance Without The Headache.
Repairs, maintenance, and turnovers for Pittsburgh-area property managers, investors, and landlords.
Maintaining rental properties means dealing with a regular stream of service calls. Some are big, some are small. The funny thing is, the big ones are usually easier to handle (from a management standpoint at least).
Pipe burst? You probably have a plumber on speed dial.
Furnace problems mid winter? If you don't have an amazing HVAC contact, we will happily refer you to a few!
The problem is who takes the day to day regular work orders?
A broken door, a clogged sink, a damaged wall, a lock that needs changed, or a long turnover punch list.
To put it simply, WE DO. We sweat the small stuff. Not only are we good at it, we are built for it.
Your Maintenance Department, Without Hiring One.
Highland was built by someone who has managed rental properties and understands the day-to-day. If you manage a lot of properties, you're probably very familiar with losing an entire Monday coordinating the 15 requests that came in over the weekend.
How can we help? Here's our system:
1. SEND THE WORK ORDER
We can integrate with several management software programs, or just email us the details.
2. WE COORDINATE DIRECTLY WITH THE TENANT
We contact the tenant directly to schedule a time that works for them, and reflects the priority of the service needed.
3. THE REPAIR GETS DONE, ON TIME, EVERY TIME
Our Home Repair Tech arrives at the scheduled time and addresses the repair. If we encounter anything unexpected or the repair exceeds a predetermined amount, we call you from the job with a clear scope of work and an estimate to complete it.
4. YOU GET THE DETAILS
Completion photos, write ups and professional invoices are provided within 24 hours.
5. PAY ON TERMS
We accept all major credit cards, ACH and paper checks. We offer payment terms up to 30 days.
6. REPEAT
Our goal is to become your go-to maintenance resource.
What We Handle
Service Calls:
We take on a broad scope of work to cover the everyday maintenance requests that come in.
From drywall repairs and door locks, to clogs and storm cleanup, there isn't much we can't do.
Turnovers:
Once your tenant has moved out, we will walk the property (with you or on our own) and write a quote with a detailed scope of work. We don't take on remodels or major renovations but if the property needs a dozen repairs and a refresh, we've got you covered!
Quotes:
These jobs are typically larger drywall repairs, LVP flooring Installs, or larger punch list projects. Any project over $500 will require an approved/signed quote before we begin work.
Inspections/Walkthroughs:
We have a very thorough inspection checklist. It was created by one of our Home Repair Techs who used to be a code enforcement officer. The goal is to catch issues and address them before your next rental inspection, not scramble to repair them after. We also offer pre moveout inspections and annual walkthroughs.
Annual Maintenance Plans:
Air filters are just the beginning, our Highland365 membership program can be customized to meet the routine maintenance needs of your properties. Want to see if Highland365 is a good fit? Check out some additional details here.
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We do not complete work that requires permits or licenses.
We are always happy to refer you specialists in our skilled trade network for those types of projects.
Ready for a reliable Maintenance Partner?
Whether you manage a single rental property or a larger portfolio, Highland is ready to help with the repairs and maintenance that keep your properties moving.
Property Managers • Real Estate Investors • Landlords
Call Us - (412) 206-1251
Text Us - (412) 790-2415
Email Us - Info@Highland-Service.com
Based in Carnegie. Serving the Greater Pittsburgh Area