Terms of Service

Effective Date: July 7th 2026
Business Name: Highland Home Services
Website: www.Highland-Service.com
Contact: (412) 206-1251 | Info@Highland-Service.com

These Terms of Service describe the terms that apply when you contact Highland Home Services, request service, approve work, schedule appointments, receive estimates or invoices, communicate with us by phone, email, or text message, or use our website.

By requesting service from Highland Home Services, you agree to these Terms of Service.

1. Services

Highland Home Services provides home services, maintenance, repair, turnover, property support, and related services for homeowners, property owners, property managers, tenants, residents, and authorized representatives.

Specific services, pricing, timing, and job scope may vary based on the request, property conditions, availability, materials, and approval of estimates.

2. Estimates and Approval

Any estimate provided by Highland Home Services is based on the information available at the time it is prepared.

Final pricing may change if:

More than 30 days have passed since the estimate was provided
The scope of work changes
Additional issues are discovered that impact the work being performed
Materials, access, or property conditions differ from what was originally described
The customer requests additional work
Required labor or materials change before the job is completed

Additional work will only be performed if approved by the authorized party. Changes in the scope of work or additions over $100.00 will require a signed change order or an updated and approved quote.

3. Scheduling and Access

Customers are responsible for providing accurate service addresses, contact information, access instructions, gate codes, parking instructions, tenant or resident coordination details, and any other information needed to complete the requested work.

Property Managers and landlords must either provide their tenants’ contact information for scheduling or be present at the property when work is scheduled. Vacant properties must have clear access (Lockbox/Door Code) if the manager or landlord will not be present during work.

Highland Home Services may need to reschedule appointments due to weather, material delays, emergencies, technician availability, property access issues, or other circumstances outside our control.

4. Customer Responsibilities

Customers agree to:

Provide accurate contact and property information
Confirm they are authorized to request service at the property
Provide safe and reasonable access to the work area
Secure pets, valuables, fragile items, and personal belongings as needed
Notify Highland Home Services of known hazards, access limitations, or special property rules
Review estimates, invoices, and job documentation in a timely manner

5. Photos and Job Documentation

Highland Home Services may take photos of work areas, property conditions, materials, repairs, completed work, or related job details.

Photos may be used for estimates, invoices, internal records, quality control, proof of completion, and communication with authorized customers, property owners, property managers, tenants, or residents connected to the service request.

We may also use non-identifiable before-and-after photos to showcase our work in marketing materials, including our website, social media, and print or digital portfolios.

We will not publicly use photos that identify a customer or property (such as visible addresses, mailboxes, license plates, or other identifying details) without your permission. If you prefer that photos of your property not be used for marketing purposes, you may let us know at any time, and we will honor your request.

6. Payments and Invoices

Payment terms will be listed on the estimate, invoice, agreement, or communication provided for the specific job. Payments are due upon receipt unless payment terms are agreed upon in advance.

Customers are responsible for paying approved charges for completed services, materials, and any other agreed-upon fees. A 3% credit card processing fee may be applied to invoices over $100.00.

Late, unpaid, or disputed invoices may result in delayed scheduling of future work.

7. Communication Consent

By providing your phone number, email address, or other contact information, you authorize Highland Home Services to contact you about your service request, scheduling, estimates, invoices, job updates, customer support, and related business communication.

Communication may occur by phone, email, voicemail, or text message.

8. SMS/Text Messaging Terms

By providing your mobile phone number to Highland Home Services, you consent to receive text messages from Highland Home Services related to your service requests, scheduling, estimates, invoices, job updates, appointment reminders, customer support, and other service-related communication.

Message frequency may vary depending on your service activity.

Message and data rates may apply.

You may opt out of text messages at any time by replying STOP.

For help, reply HELP or contact Highland Home Services directly at (412) 206-1251 or Info@Highland-Service.com.

Text messages may be sent using Jobber, our business management and communication platform.

Carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchasing services from Highland Home Services.

9. Privacy

Your privacy matters to us. Our Privacy Policy explains how we collect, use, store, and protect customer information.

You can view our Privacy Policy here:

[Privacy Policy URL]

Highland Home Services does not sell, rent, trade, or share SMS opt-in information, text messaging consent, or mobile phone numbers with third parties or affiliates for marketing or promotional purposes.

10. Cancellations and Rescheduling

If you need to cancel or reschedule a service appointment, please contact Highland Home Services as soon as possible.

Repeated cancellations, missed appointments, or inability to access the property may result in delays, rescheduling limitations, or additional charges where applicable.

11. Limitations

Highland Home Services will make reasonable efforts to complete approved work professionally and safely.

We are not responsible for delays, damages, or inability to complete work caused by inaccurate information, unsafe conditions, restricted access, undisclosed property issues, weather, material shortages, third-party delays, or circumstances outside our reasonable control.

12. No Emergency Services Guarantee

Unless specifically agreed in writing, Highland Home Services does not guarantee emergency or same-day service availability.

If there is an immediate risk to health, safety, or property, contact the appropriate emergency service, utility provider, property manager, or licensed professional.

13. Changes to These Terms

Highland Home Services may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, unless otherwise required by applicable law.

15. Contact Us

For questions about these Terms of Service, please contact:

Highland Home Services, LLC
(412) 206-1251
Info@Highland-Service.com